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booking.com logoBooking
Customers using ReviewElf
8
Reviews Processed
25112
Team Rewards Given
4
The proven way for better customer reviews: engaged and happy employees!
Easy to use reviews inbox

Easy to use reviews inbox

Get notified when a new review is posted and see it in your easy-to-use reviews inbox with a clean, intuitive interface that allows you to quickly navigate, filter and sort reviews.
Spot trending complaints

Spot trending complaints

Spot common and trending complaints quickly with your reviews analytics dashboard and take action fast to improve your services and keep your customers happy.
Set targets and reward your team

Set targets and reward your team

Set customer review targets and offer rewards for your team. This turns customer feedback into fun, motivating your team to improve and increase your rating on Google and booking.com.
See who in the team mentioned the most

See who in the team mentioned the most

See who in the team was mentioned the most in the reviews, both in a positive and negative way. Use it for recognizing top performers.
Add your team and make them aware

Add your team and make them aware

Add your team to ReviewElf and assign locations and reviews so that they are always on top of what is happening.
Generate review responses with one click

Generate review responses with one click

Generate top quality and detailed review responses with a single click. Give your customers the professional responses that they deserve.
FAQ
Blog
10 Restaurant and Bar Trends You Need to Know in 2024
9 Practical Reasons Why It Is a Good Idea to Answer Your Customer Reviews

In 2025, the importance of responding to customer reviews in the restaurant, bar, and cafe industry is more crucial than ever. This blog post highlights nine practical reasons why answering reviews can strengthen customer relationships, enhance online reputation, improve customer retention, attract new customers, and offer valuable insights for business improvement. Engaging with reviews not only boosts your visibility on search engines but also positions your establishment for success in a comp...

10 Restaurant and Bar Trends You Need to Know in 2024
Cognitive Pricing Tricks for Retail Shops and Restaurants: Leveraging Psychology to Boost Sales
This blog post explores cognitive pricing tricks for retail shops and restaurants, offering practical, research-backed strategies to optimize pricing and increase sales. It covers 12 actionable techniques, including anchoring, charm pricing, and the endowment effect, each designed to subtly influence customer behavior and enhance profitability. By leveraging these psychological insights, businesses can guide customers toward more profitable decisions and boost revenue.
10 Restaurant and Bar Trends You Need to Know in 2024
Online Reputation Management (ORM) for Gyms: Building Trust and Community
This article explores the importance of Online Reputation Management (ORM) for gyms and how tools like ReviewElf.com can enhance the process. It discusses the unique challenges gyms face in ORM, the importance of community engagement, and how integrating trainers into the review process can significantly boost a gym’s reputation. The gamified approach of ReviewElf.com, which aligns with fitness culture, is emphasized as an effective strategy for improving service and member satisfaction.
About Us

My journey began with managing several short-term rental properties, where I quickly realized that the key to maintaining customer satisfaction and boosting review ratings lies in the performance and motivation of employees.

In the early days, I made some common mistakes. My team was often informed of customer issues, but our follow-up was inconsistent. We had no structured process, no engagement, and no motivation to turn feedback into actionable improvements. This lack of structure and motivation among the team led to missed opportunities to enhance customer experiences and, consequently, to improve our review ratings.

It became clear that this approach was not only inefficient but also harmful to our business. Research shows that 89% of consumers are influenced by how companies handle feedback, and motivated employees are critical to delivering the level of service that leads to higher customer satisfaction and better reviews.

This realization drove me to focus on employee engagement and rewards. By creating a system that recognizes and incentivizes employees for their contributions, I saw a direct improvement in their performance, which was reflected in our customer review ratings. When employees are motivated and feel appreciated, they go the extra mile to provide exceptional service, which customers notice and appreciate in their reviews.

This experience led to the creation of ReviewElf—a solution designed not only to manage customer interactions but to actively engage and reward employees. We’ve gamified the process, integrating challenges and rewards that motivate your team to turn customer insights into meaningful actions. This approach has proven to significantly boost customer review ratings by fostering a culture of accountability and excellence within the team.

Mehmet Dilek, CEO and Founder

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